Privacy Policy

Healthy Juan (“we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your information when you access or use our services, including our website, mobile applications, and other online platforms (collectively referred to as the “Services”). Please read this document carefully to understand your rights and how we handle your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined, please discontinue using our Services.

1. Information We Collect

We collect various types of information to provide a seamless experience while ensuring the safety and customization of our Services. This includes:

A. Information You Provide to Us

When you interact with Healthy Juan, you may provide personal information voluntarily through the following activities:

• Account Creation: Information such as your full name, email address, phone number, delivery address, and password when you register for an account.
• Ordering Services: Meal preferences, dietary restrictions, allergies, health-related data, and any special instructions for orders.
• Payment Information: Bank card details or other payment method information when completing a transaction.
• Customer Support: Information provided when you contact us for assistance, including inquiry details and communication history.
• Feedback and Surveys: Responses to questionnaires or reviews shared to improve our Services.

B. Information Automatically Collected

When you use our Services, we automatically collect certain information through technologies like cookies, server logs, and mobile tracking technologies:

• Device Information: Details about the device you use to access the Services, such as model, operating system, browser type, and IP address.
• Usage Data: Your interactions with our Services, including pages visited, features used, search queries, and time spent on specific activities.
• Location Information: Approximate geolocation data derived from your IP address or GPS settings (with your consent) to optimize delivery services.

C. Information from Third Parties

We may receive information from external partners to enhance your experience:

• Social Media Integration: Data such as your profile picture and basic account information if you log in via social platforms.
• Service Providers: Transaction and delivery updates from payment processors and logistics partners

2. How We Use Your Information

Healthy Juan uses your information to:

A. Provide and Improve Services

• Process and deliver your orders, including personalized meal plans tailored to your dietary needs.
• Offer customizable meal options based on your preferences or health goals.

B. Communication and Engagement

• Notify you about your orders, delivery updates, promotions, or important changes to the Services.
• Respond to customer support inquiries or address disputes effectively.

C. Analytics and Enhancements

• Monitor user behavior and preferences to improve the functionality, layout, and content of the Services.
• Conduct research and development activities for menu offerings and service optimizations.

D. Legal and Compliance

• Enforce our Terms of Service and protect against fraudulent or unauthorized activities.
• Fulfill legal obligations, such as tax reporting and compliance with regulatory requirements.

3. Sharing Your Information

Healthy Juan prioritizes the confidentiality of your data and only shares it under specific circumstances:

A. Service Providers

We engage trusted third parties to assist in delivering our Services. These partners are bound by confidentiality agreements and include:

• Payment gateways to process transactions securely.
• Delivery service providers to ensure timely order completion.
• IT support and hosting services to maintain platform functionality.

B. Legal Compliance

We may disclose your information if required to:

• Comply with applicable laws, subpoenas, or court orders.
• Respond to regulatory inquiries or governmental requests.

C. Business Transactions

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. We will notify you of any such changes.

D. Consent-Based Sharing

With your explicit permission, we may share your data for other purposes, such as promotional collaborations.

4. Cookies and Tracking Technologies

A. What Are Cookies?

Cookies are small files stored on your device that help us improve your user experience. We use cookies for:

• Remembering login credentials.
• Tracking user behavior to personalize content and offers.
• Analyzing site performance and troubleshooting issues.

B. Managing Cookies

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our Services.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. Retention durations depend on:

• Legal and regulatory requirements.
• Business needs, such as maintaining accurate transaction records.
• Your account activity; inactive accounts may be deleted after [specify time frame].

Once no longer required, your information will be securely deleted or anonymized.

6. How We Protect Your Information

Healthy Juan employs advanced security measures to safeguard your information, including:

• Encryption: Sensitive data like payment details are encrypted during transmission using SSL/TLS protocols.
• Access Controls: Only authorized personnel can access personal information based on their job functions.
• Regular Audits: Periodic evaluations to ensure compliance with data protection best practices.

Despite our efforts, no system is entirely immune to threats. We encourage you to use strong passwords and practice caution when sharing sensitive information online.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

A. Access and Updates

• Review or update your personal details by logging into your account.
• Request access to the data we hold about you.

B. Opt-Out Options

• Decline promotional emails by clicking the "Unsubscribe" link in the message or contacting us.
• Disable location tracking in your device settings.

C. Deletion Requests

You may request the deletion of your account and associated data by contacting us at [Insert Contact Information]. Note that we may retain certain data for legal or operational reasons.

8. Children’s Privacy

Healthy Juan is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly. Parents or guardians can contact us to address concerns about their child’s data.

9. Third-Party Links

Our Services may include links to third-party websites or applications. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites before engaging with them.

10. Updates to This Privacy Policy

Healthy Juan may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on our website with a revised “Effective Date.” Continued use of the Services signifies your acceptance of the revised terms.